1. Where are you located?

Our company, Good Steward, LLC (doing business as "The Merchant Prince") is located at 8888 Keystone Crossing, Suite 1300, Indianapolis, Indiana 46240, U.S.A. 

2. Do you have English-speaking customer service?

Yes, we have English-speaking customer service available to assist you 24 hours a day, 6 days a week. 

3. How do I contact customer service if I have question/problem?

Our Customer Service Department is available to assist you 24 hours a day, 6 days a week (Mon - Sat). You can reach us by phone at (317) 345-8099, or by e-mail at service@merchantprince.com (e-mails are typically answered within 24 hours). If you are calling about a purchase, please have your order number and other purchase details ready when you contact us. 

4. How long does shipping/delivery take? When will I receive my order?

The vast majority of our items (90%) ship out within 24 hours, and delivery times typically range from 3-10 days, depending on the customer's location. Tracking information will be provided for most shipments. On occasion, depending on the item purchased and the customer's location, shipment times may take longer. In those cases you will be notified upon purchase. Please carefully read the descriptions of the individual products and/or the information given in your order for more details on expected shipping and delivery times.

 

5. What is your return/refund policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at service@merchantprince.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

6. What do I do if I never received my order or my product is defective?

 If you believe that your item has been lost or otherwise undelivered, or you have received a defective or non-working product, please contact us immediately. Our customer service associates are standing by to assist you with any problems you experience. Please contact our Customer Service Department by phone at (317) 345-8099, or by e-mail at service@merchantprince.com (e-mails are typically answered within 24 hours). Please have your order information ready when you contact us. 

7. What international taxes, duties, customs, etc. do I need to worry about?

International taxes, duties, customs protocols, etc. vary greatly by country and region. Please consult your local laws and regulations for more information on these requirements.